At The Weave Smiths, all purchases made through our website are considered final. However, we understand that mistakes can happen. As such, we allow limited cancellations under specific conditions, subject to approval by our team.

CANCELLATION ELIGIBILITY

• Cancellation requests must be made within 12 hours of placing the order.
• Orders may only be cancelled if the item has not yet been shipped.
• Requests will only be considered for valid reasons (e.g., duplicate orders).
• The Weave Smiths reserves the right to make the final decision on any cancellation request.

ORDERS PLACED BY MISTAKE

• We do not offer cancellations for orders placed in error unless under exceptional circumstances.
• If a cancellation is granted, a processing fee may apply. This fee will be deducted from your refund.

HOW TO REQUEST A CANCELLATION

For cancellation requests, you may contact us via our Contact Page or email us at [email protected]. For quicker assistance, we recommend reaching out to us directly via WhatsApp.

Once we receive your request, our team will review it and respond within 1–2 business days.

REFUNDS FOR APPROVED CANCELLATIONS

• Approved cancellations will be refunded within 7–10 business days.
• Refunds will exclude any applicable transaction or processing fees.
• Orders that have already been processed or shipped are not eligible for cancellation or refund.

EXCEPTIONS

The Weave Smiths reserves the right to cancel any order due to unforeseen issues such as stock unavailability, pricing discrepancies, or payment verification problems. In such cases, a full refund will be issued.

For any questions related to this policy, please email us at [email protected]