Introduction

The Weave Smiths is committed to protecting your personal data and complying with applicable laws. This policy explains how we collect, use, process, and disclose your personal data when you use our platforms. By interacting with us, you agree to the terms of this policy.

Definitions

• Applicable Laws: Refers to Singapore’s Personal Data Protection Act (PDPA) 2012 and its regulations.
• Personal Data: Any information that can identify an individual, such as name, contact details, or browsing behavior.
• Platforms: Includes The Weave Smiths’ website, social media pages, and other digital channels.
• Website: Our official website at theweavesmiths.co.
• Social Media: Our presence on platforms like Instagram, Facebook, TikTok, and other relevant networks.

COLLECTION OF INFORMATION

We collect personal data when you:

• Register an account on our website.
• Subscribe to newsletters or product notifications.
• Browse our website and interact with our content.
• Accept cookies on your device.
• Engage with our customer service team via calls, emails, or social media.
• Participate in promotions, surveys, or contests.
• Are referred to us by business partners.
• Provide data voluntarily, including when a representative submits information on your behalf.

We do not collect credit card details; payments are processed by third-party providers.

USE OF INFORMATION

We use your personal data to:

• Create and manage your account.
• Process orders and payments.
• Deliver products and services.
• Manage returns and refunds.
• Improve your shopping experience.
• Communicate about updates and policy changes.
• Conduct security monitoring and fraud prevention.

Additionally, we may use your data for:

• Marketing and promotions.
• Research and customer analysis.
• Improving our website and services.
• Business administration and internal policies.

If you withdraw consent, we may no longer be able to provide certain services.

SHARING OF INFORMATION

We may share your data with:

• Employees and consultants.
• Payment processors and logistics providers.
• Marketing and technology service providers.
• Business partners when required.

We minimize data sharing and ensure third parties comply with data protection laws.

CROSS-BORDER DATA TRANSFERS

Since our online store is hosted on Siteground Hosting with the Singapore region selected, all collected data is stored within Singapore. In cases where data needs to be processed outside Singapore, we will ensure that the recipient organization provides comparable data protection standards as required by Singapore’s PDPA.

RETENTION OF DATA

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws (such as tax or regulatory obligations). When your data is no longer needed, we will securely delete or anonymize it.

ACCESS, CORRECTION, AND DATA PROTECTION OFFICER (DPO)

You have the right to access, update, correct, or delete your personal data.

You may:

• Update your information by editing your account details in the My Account section of our website.
• Delete your account directly through the My Account section. Please note that account deletion is permanent and cannot be reversed. All associated data and order history will be removed unless we are legally required to retain certain records.
• Request updates or deletion in writing by emailing [email protected].

We aim to process all requests within 30 days, in accordance with the Personal Data Protection Act (PDPA) of Singapore.

For privacy-related inquiries, please contact our Data Protection Officer (DPO):

📍 Physical Store Address: 30 Buffalo Road, Singapore 219794
📧 Email: [email protected]

WITHDRAWAL OF CONSENT

You can withdraw consent for marketing communications by:

• Clicking “Unsubscribe” in emails.
• Contacting us at [email protected].

Processing may take up to 30 days.

PROTECTION OF INFORMATION

We implement security measures to safeguard your data, including encryption and restricted access. However, no method of transmission is 100% secure.

THIRD-PARTY COOKIES AND ANALYTICS

We use cookies and analytics tools, including Google Analytics, to enhance user experience. You can manage cookie preferences in your browser settings.

GOVERNING LAW

This policy is governed by Singapore’s Personal Data Protection Act (PDPA) 2012.

POLICY UPDATES

We may update this policy periodically. Any significant changes will be communicated via email or website notice.

For inquiries, contact us at [email protected].