We take pride in the quality and craftsmanship of our sarees. Please take a moment to read our return policy before placing your order.

All sales are final. Returns are only accepted for items that are damaged or faulty upon arrival.

We do not offer refunds for international orders if the recipient refuses to pay customs duties or fails to collect the parcel.

For more details, kindly refer to our Terms & Conditions, specifically Clauses (6). 

REFUNDS ELIGIBILITY

To be eligible for a refund:

• Contact us within 48 hours of receiving your item to report any damage or fault.
• For purchases made through Facebook or Instagram Shops, items approved for return must be shipped back within 7 days of delivery, in line with platform requirements.
• The item must be unused, with original tags and packaging, and accompanied by the order number or proof of purchase.
• Our team will assess the issue — The Weave Smiths reserves the right to determine whether an item is damaged or faulty.

If your return is approved, we’ll refund the item’s purchase price, excluding shipping costs.

NON-RETURNABLE ITEMS

1. Voucher codes are non-refundable and cannot be re-issued. If a voucher was used, only the final paid amount will be refunded.
2. Sale items are strictly non-refundable and non-exchangeable.

REFUNDS (IF APPLICABLE)

Once we’ve received and inspected your return:

• We will notify you by email of the approval or rejection.
• If approved, your refund will be processed and credited to your original payment method within 7 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

Haven’t received your refund yet? Please:

• Double-check your bank account.
• Contact your credit card provider — it may take some time before the refund appears.
• Reach out to your bank’s customer care.
• Still no refund? Please contact us at [email protected] or message us on WhatsApp for faster assistance.

SALE ITEMS (IF APPLICABLE)

1. Items purchased before a sale period cannot be refunded or exchanged during the sale.
2. Only regular-priced items are eligible for refunds.

EXCHANGES (IF APPLICABLE)

We only replace items if they are damaged or faulty.
Please note: Damage during shipping is not covered by The Weave Smiths.

RETURNING GOODS

If your return is approved, please send the item to:

The Weave Smiths Pte. Ltd.
30 Buffalo Road
Singapore 219794
📞 +65 8083 4843

• You are responsible for all return shipping costs.
• Shipping charges are non-refundable and will be deducted from any refund amount.
• We are not liable for returns lost or damaged in transit. For this reason, we recommend using a trackable and insured courier.

LOST OR STOLEN PACKAGES

The Weave Smiths is not responsible for lost or stolen packages that show as delivered.
If this occurs, we’ll provide delivery confirmation and tracking details so you can follow up with the carrier directly.